Outlined below is a summary of the terms of conditions of travel when taking one of our tours.
For a copy of our full policy document, please send us an e-mail at email@example.com or through our “Contact Us” page.
Conditions of travel: Itineraries, minimum number of people, travel insurance and liability
Our itineraries are designed to best suit the needs of our clients and are updated reguarly based on client feedback. During your tour, changes may be made without prior notice due to unexpected events such, but not limited to, traffic or weather conditions. In the event of such changes, staff will do their utmost to ensure client comfort and satisfaction with the provided service.
Minimum Number of People
Each one of our tours requires a minimum number of people in order to be confirmed at our lowest advertised price. In the first instance that we do not reach our minimum number of required people, we will readjust the costings to quote for a trip for a smaller number of clients. If this is the case, we will ask all registed clients for a trip to confirm if they still wish to take their tour at this new price.
For multi-day tours not involving flights, if the minimum number of required sign-ups is not reached within 5 days of the tour departure date, the tour may be cancelled.
For multi-day trips including flights, if the minimum number of required sign-ups is not reached within 2 weeks of the departure date, the tour may be cancelled.
For day tours, if the minimum number of required sign-ups is not reached within 24 hours of the departure date, the tour may be cancelled.
If we have to cancel your tour for this reason, you will be issued with a full refund of your paid amount.
Flip Flop Nomads do not include travel insurance in your tour package and so we recommend that all clients have their own travel and health insurance cover, valid for the duration of their trip. We take no responsibility for medical costs incurred prior to, throughout, or upon return from one of our tours.
If you have pre-existing medical conditions which may cause concern, require special attention or result in the inability to take part in certain aspects of the tour, please let us know in writing or via e-mail prior to your tour departure date.
Whilst we take every effort to safeguard clients on our tours, we will not be held liable for any damage, injury, or loss incurred during one of our trips. We also assume no responsibility for any act of negligence or omission whatsoever by any business whose services are used as part of our tours, such as hotels and restaurants.
For our multi-day tours, once a trip has been confirmed, we require a 25% deposit in order to reserve your place on the selected tour. For multi-day tours not including flights, full payment for your trip is due no later than 2 weeks prior to the departure date.
For multi-day tours including flights, we ask that full payment is made no later than 4 weeks prior to your trip departure date.
For our day tours, we require a 50% deposit to be paid upon booking. Full payment is due no later than 24 hours prior to trip departure.
Tour reservations may be made after these timescales, subject to availability.
For our international tour packages, full payment of flights, fees and tour deposit are required to reserve your place. Your full trip payment will be due no later than 4 weeks prior to your departure date.
We reserve the right to issue no refund for cancellations made on behalf of the client within 2 weeks or less of the tour departure date, retain the 25% deposit for cancellations made between 2 and 4 weeks before the tour departure date and give a full refund only for cancellations made more than 4 weeks before the tour departure date. In the event that a client’s payment, or part of it, has been used to confirm accommodation/flights/other reservations for the client and is non-refundable by the service provider in question, the costs incurred will be deducted from the refundable amount.