Terms and Conditions of Travel with Flip Flop Nomad Tours

Outlined below is a summary of the terms of conditions of travel when taking one of our tours.

For a copy of our full policy document, please send us an e-mail at info@flipflopnomads.com or through our “Contact Us” page.

Conditions of travel: Itineraries, minimum number of people, travel insurance and liability

Itineraries: Flip Flop Nomad Tours’ itineraries are designed to best suit the needs of our clients and are updated according to client suggestions. Changes may be made during your tour without prior notice, due to unexpected events such as, but not exclusive to, traffic or weather conditions.

Identification: Prior to travel with Flip Flop Nomad Tours, you will be required to provide a copy of your official ID (passport, Mexican residency card or IFE/INE). Depending on the nature of the tour, you may also be required to present other information for us to be able to fully complete your reservation. Failure to do so, or delay, may cause issues that will affect your joining the tour.

Minimum number of clients: Each tour requires a minimum number of clients to be confirmed. If the minimum is not reached within 5 days of the departure date for tours which DO NOT INCLUDE FLIGHTS, the tour may be cancelled. If the minimum is not reached within 2 weeks of the departure date for tours which DO INCLUDE FLIGHTS, the tour may be cancelled. In the event of cancellation for this reason, a full refund will be issued to those who have made payment towards the tour.

Travel Insurance: Travel insurance is NOT included in your tour package. We recommend that all clients have their own travel/health insurance cover, valid during the dates of the tour in question, and that a copy of the policy is carried on person throughout the tour. Flip Flop Nomad Tours takes no responsibility for medical costs incurred prior to, throughout, or upon return from one of our tours.

Clients with pre-existing medical conditions which may cause concern, require special attention or result in the inability to take part in certain aspects of the tour, must notify Flip Flop Nomad Tours staff in writing/via email prior to the departure date of the tour in question.

Liability: Flip Flop Nomad Tours takes every effort to safeguard clients on our tours, but will not be held liable for any damage, injury, or loss incurred. Flip Flop Nomad Tours assumes no responsibility for any act of negligence or omission whatsoever by any business whose services are used as part of our tours, such as hotels and restaurants.

Departure Locations & travel arrangements:
Our trips can be taken or joined from almost anywhere that you wish to or are able to get to within reason. Additionally, all of our tours include round trip transportation or transfers from our office located at Benito Juarez #38-D, Villa Obregon, Jalisco. We also include transfer from certain other locations (such as Barra de Navidad, Manzanillo) at no extra cost. And other departure points upon request. Other departure points may include an extra fee or a discount depending on the circumstances and location.

If you require a different departure location or wish to change your travel plans, we require said plans in writing (by email – info@flipflopnomads.com) to avoid any future misunderstandings. At this point we will tell you if there is a discount or additional fee applicable to you tour price.

With tours requiring flights, we will send an email out at the time of confirmation of purchase to confirm the client’s departure and return points. We will require a reply within 48 hours, after this if there are any fees involved in change of itinerary by the client, the client is responsible for paying this fee as an extra cost.

Payment
A 25% deposit is required in order to reserve a place on one of Flip Flop Nomad Tours’ trips within Mexico. For international tour packages, full payment of flights, fees and tour deposit are required to reserve your place. Full payment must be made at least 2 weeks before departure date for tours which DO NOT include flights. Full payment must be made 6 weeks before departure date for tours which DO include flights. Failure to pay the full amount within these timescales may result in the loss of your deposit and your place may be given to someone else. Reservations may be made after the timescales mentioned above, subject to availability. Exceptions: in the event the minimum number required to confirm your tour has not been reached within the above timescales, you will be asked for complete payment upon confirmation of your tour.

Payment Methods: Upon request of payment for a tour, the following options are available to you (please confirm method before proceeding to payment):

  • Cash payments in our Melaque office (MXN, USD1 or CAD1)
  • Cash deposit, transfer or cheque to our Intercam account (Mexico/MXN) 2
  • Foreign currency cheques to our Intercam account1,2
  • Credit/debit card in our Melaque office. Please note that we cannot take card payments via phone or internet at this time2
  • Transfer using third party company (such as Wise or Western Union) 2
  • PayPal2

Note1: Any payments in foreign currency (e.g. USD/CAD) for tours priced in MXN will be charged at the exchange rate given by our bank on the date of payment.
Note2: Fees may apply and are the responsibility of the client. Please consult us where appropriate for up to date information.
Note3: We are unable to take payment via e-transfer.

Cancellation Policy:
Flip Flop Nomad Tours reserves the right to issue no refund for cancellations made on behalf of the client within 2 weeks or less of the tour departure date, retain the 25% deposit for cancellations made between 2 and 4 weeks before the tour departure date and give a full refund only for cancellations made more than 4 weeks before the tour departure date. In the event that a client’s payment, or part of it, has been used to confirm accommodation/flights/other reservations for the client and is non-refundable by the service provider in question, the costs incurred will be deducted from the refundable amount.